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Avenex TechnologiesAVENEX

Legal

Return & Refund Policy

Last updated: September 2026

Overview

Avenex Technologies provides digital products and professional services. We do not sell physical goods, so there are no physical returns. This policy explains when refunds may apply for Taskora marketplace jobs and for custom software or client projects.

Taskora marketplace

On Taskora, a company's job budget sits in escrow until the company accepts delivered work. Funds are not released to the freelancer before acceptance (or a resolved dispute outcome).

  • Work not done or not accepted: If work is not completed, or the company does not accept the delivery and wants their money back, escrowed funds may be returned to the company according to platform rules and any admin review.
  • Disputes: Either side may raise a dispute on an accepted job. An admin reviews the brief, delivered work, and chat history, then resolves the case. Refunds or partial refunds to the company (or payout to the freelancer) follow that resolution.
  • Fees: Posting and applying are free. On a completed job, the company pays the agreed amount plus 10% platform fee, and the freelancer receives 90% of the agreed amount (10% platform fee). Fee treatment on a refund follows the dispute or non-acceptance outcome; fees are not charged for work that was never accepted and fully refunded from escrow.

Product-specific terms on taskora.site may add detail; if there is a conflict for Taskora usage, those product terms control.

Custom software & client projects

Custom work for clients is billed on a milestone basis. Payment schedules and deliverables are defined in the statement of work or proposal for each engagement.

  • Refunds apply only to uncompleted or unpaid milestones that have not been delivered and accepted.
  • Completed milestones that the client has accepted are non-refundable.
  • If a project is cancelled mid-stream, amounts for unfinished milestones may be refunded or not invoiced, subject to work already performed and the written agreement.

How to request a refund

For Taskora disputes, use the in-product dispute flow. For custom projects or other questions, contact us:

Related policies

See also our Shipping & Service Delivery, Terms & Conditions, and Privacy Policy.